Support and Services

We are here to help. Westcon Solutions leads the way in delivering best of breed support to our partners to grow your business – We are the team behind your team.

 

 

Technical Support (Singapore only)

24hr hotline: (65) 8127 3744
Email: wssgsupport@westcon.com

 

 

Pre-sales Services

The Westcon Solutions pre-sales team is customer and solution focused, and able bridge the gap between the business requirements and the technical solutions by focusing on the requirements of the customer and finding the right solution, what vendor or product is required.

Our pre-sales consultants will be able to help you in the following areas:

  • Recommend products, services and solutions to meet business requirements
  • Aid in the evaluation of our products
  • Help you and your customers at meetings, seminars and other public events
  • Reviewing and assisting in technical proposal
  • Provide onsite, in house or web based product demonstrations



If your customer opportunity requires a more in-depth technical analysis, we can help by:

  • Technical Webinars, including product demonstrations
  • On-site visits, including site surveys and pre-sales consultancy
  • Free evaluations and proof-of-concepts, including installation


 


Post-sales Services

For our Reseller Partners, we offer technical support - ensuring you have the knowledge and support you need to sell and support your products. For end-users, Westcon Solutions Technical Support Contracts give your customers peace of mind thanks to our full telephone and email support. These are available in 8x5 or 24x7 options, and offer excellent value.

 

- Telephone support: 8x5 or 24x7, 1st line or 2nd line support

- Onsite maintenance service: 8x5 or 24x7, 4 hr respsonse

- Consultancy services: Review, Network Surveys, Design, Planning Implementation.


For more details on how our Technical team can help add value to your business, and support your team to develop and convert opportunities, contact us today.